Contact Us
For help planning a trip, use MTA's Trip Planner.
For general inquiries regarding MTA service, including schedules and service-related issues click here to contact customer support.
If you experience a problem with MTA Bus Time, please provide as much of the following information so we can research the issue:
- Date and time you experienced the problem
- The number of the bus that had a problem (3 or 4-digit number painted on the front of the bus or above the front door)
- Bus stop and/or route number
- Type of computer or device you used (e.g. Windows, Mac, iPhone, Android, etc)
- The web browser (and version) you were using.
- If you think it would help explain the problem, include a screenshot.
To provide feedback *only* for the MTA Bus Time website (for example, if a bus was not showing in MTA Bus Time), contact us at: .