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For help planning a trip, use MTA's Trip Planner.


For general inquiries regarding MTA buses, including schedules and service-related issues (driver commendations or complaints, late bus arrivals/departures etc) click here.

If you have experienced a problem with MTA Bus Time, please provide as much of the following information to the email address above so we can research the issue:

  • Date and time you experienced the problem
  • The number of the particular bus that had a problem (3 or 4-digit number painted on the front of the bus or above the front door)
  • Bus stop and/or route number
  • Type of computer or device you used (e.g. Windows, Mac, iPhone, Android, etc)
  • If the problem occurred using a desktop or laptop computer, the type of web browser (and version) you were using.
  • If you think it would help explain the problem, include a screenshot.


 To provide comments, questions and feedback related *only* to the MTA Bus Time website (for example, if a bus was on a route but not showing up in MTA Bus Time), contact us at: .