Contact Us

For general inquiries regarding MTA buses, including schedules and service-related issues (driver commendations or complaints, late bus arrivals/departures etc) click here.

 To provide comments, questions and feedback on the MTA Bus Time website *only* (for example, if a bus was on the route but was not showing up in the MTA Bus Time system), email us at: . Emails to this address about bus schedules will not be answered.

If you have experienced a problem with MTA Bus Time, please provide as much of the following information to the email address above so we can research the issue:

• Date and time you experienced the problem
• The number of the particular bus that had a problem (3 or 4-digit number typically located on the front of the bus or above the front door)
• Bus stop and/or route number
• Type of computer or device you used (e.g. Windows, Mac, iPhone, Android, etc)
• If the problem occurred using a desktop or laptop computer, the type of web browser (and version) you were using.
• If you think it would help explain the problem, include a screenshot.